Five Reasons a Telephone Answering Service Makes Sense for Your Business
It is proven that when callers get an answering machine, more than 60% of would automatically hang up instead of leaving a message. If you are too busy with other calls or are out of the office, you could end up losing potential clients just because they could not talk to a live human. This is where telephone an answering service comes in, and there are very good reasons you should get them for your business.
Your calls may be taken on overflow at daytime business hours, meaning you will never miss a call even if you are busy helping other clients. In terms of out of hours calls, can you imagine how many you might miss if you don’t use an out-of-hours answering service? The era of working Monday-Friday, 9am-5pm is long gone. A lot of companies are amazed to know how many calls they miss when their office has closed.
Less Expensive than a Full-time Receptionist
Using the service is surely more cost-effective compared to hiring a full-time receptionist How in particular? Hiring a receptionist may cost a lot, and you typically do not get full value for your money, since they will sometimes be unproductive in the whole span of their shift. Using a telephone answering service, you will only pay for the times when they are actually working. In other words, if you get no calls on a particular day, then you pay the service nothing for that day.
Gives a Professional Image
If you select a good answering service, your calls will be handled in a professional manner, according to any particular instructions you may have for the staff, such as using your preferred company greeting. The party calling will never have an idea that they are talking to someone out of your office. Reputable telephone answering services can help provide and maintain a professional image for your business.
More Efficient Operations
Phone calls are some of the biggest distractions people in a workplace have to deal with. When you are consistently being interrupted at work, your momentum is broken and you can take twice as long to finish even the smallest of tasks. If you receive 80 calls daily, that means every 4 minutes, you will have to stop whatever you’re doing to take a call!
Reliable Disaster Recovery Service
Lastly, when everything is in-house, you are virtually at the mercy of your Internet, telephone and power provider. With any of these down – which isn’t exactly a rare scenario – then you have no recourse but to stop making or accepting calls or working on any orders. With a telephone answering service, you can ensure that a backup strategy will be available. This allows you to keep taking your calls while the issue is being resolved. Hence, there will be minimal – if any – disruption to your business.